Shipping & Payments
Shipping and Handling Terms:
All US and international purchases are shipped either by UPS or the US Postal Service (USPS). All customer orders will be shipped by UPS or USPS by using accounts owned by Soda Emporium. Under NO circumstances and for a variety of reasons, Soda Emporium will NOT ship orders using a personal account of any shipping provider supplied by the customer.
For US orders, they are generally shipped by either UPS Ground or USPS Priority Mail services. Customers can select their choice of a shipping provider and service during checkout, although a shipping provider and service will have been pre-selected on all customer orders based on a number of factors. However, customers can override the default shipping provider and method by selecting any of the additional shipping services displayed in their shopping cart. This selection process is completed by simply clicking on the circle just to the left of the shipping provider, method and cost listed. No matter the shipping provider and delivery service selected, orders are generally not shipped or delivered on weekends or holidays unless an express service has been selected for shipping. However, while UPS does deliver Ground packages on Saturdays, there is no guarantee by Soda Emporium that any or all UPS Ground shipments will be delivered on a Saturday. No deliveries occur on Sundays.
US SHIPMENTS to the contiguous 48 states generally take between 3 – 7 business days for delivery after your order is processed, picked and packed by us unless an expedited shipping service was selected. Shipments to Alaska, Hawaii as well as to APO/FPO addresses will take a little bit longer. In general, we do our best to ship orders based on the following order receipt day for non-express delivery services (see Express Shipment Definition below to understand Soda Emporium’s designation of what delivery services qualify as an express delivery service):
Order Day Receipt* Shipping Day
Sunday Tuesday – Wednesday
Monday Wednesday – Thursday
Tuesday Thursday – Friday
Wednesday Friday – Monday
Thursday, Friday & Saturday Monday – Tuesday
* – Day is based on US Central Time Zone
However, Soda Emporium reserves the right to deviate from this schedule as warranted by us without notification to the customer such as with order receipt on a US federal holiday or if we are experiencing an unusually high order volume such as during the Christmas gift buying season. Customers understand it is their sole responsibility to communicate with Soda Emporium to determine if their order will not follow the aforementioned shipping schedule and to determine what day their order will ship. Both UPS and USPS tracking numbers are automatically emailed to customers upon order shipment which are generally active within 24 hours of shipping label creation. If a customer cannot locate the email containing the tracking number in their email inbox, PLEASE check your junk/spam folder before contacting Customer Service for assistance. IN ADDITION, BE ADVISED THAT BETWEEN THE TIME OF YOUR ORDER AND SHIPMENT WE DO NOT SEND COMMUNICATION TO CUSTOMERS ABOUT ORDER OR SHIPPING STATUS SO IF YOU HAVE A QUESTION ABOUT SHIPPING STATUS PLEASE CHECK ORDER STATUS THROUGH YOUR ACCOUNT OR BY SENDING US AN EMAIL TO CUSTOMERSERVICE@SODA-EMPORIUM.COM. Customers understand it is their sole responsibility to monitor the delivery status of their order.
Orders with express delivery services must be received no later than 2:00 PM Central Standard/Daylight time Monday through Friday in order to ensure there is enough time for the order to be packed and shipped the same day the order was received. While every effort will be made to ship orders with express delivery services received after 2:00 PM Central Standard/Daylight time Monday through Friday the same day the order was received, it is possible the order may not be shipped until the next business day. Customers who place orders with an express delivery service are highly encouraged to contact us at firstname.lastname@example.org to understand which day the order will be shipped. All orders placed on Saturday or Sunday with an express delivery service will be shipped the next Monday.
Express Shipment Definition
Express shipments are any services provided by UPS that range from UPS 3 Day Select to Overnight delivery. Soda Emporium DOES NOT treat USPS Priority Mail delivery service whether for a domestic order or an international order as an Express delivery service. Orders shipped with USPS Priority Mail will be treated the same as orders using UPS Ground as the delivery service and order shipment will follow the aforementioned shipping schedule.
International Shipments generally take between 10-20 business days for delivery. Delivery can take longer during the Christmas holiday season. Tracking numbers are automatically emailed to customers upon shipment for both UPS and USPS Priority mail orders.
Shipping costs paid to Soda Emporium DO NOT include any fees for customs, duties, brokerage and/or taxes imposed by the destination country. The liability and subsequent payment of these fees and/or any others imposed by the destination country ARE NOT included in the shipping and handling expenses paid to Soda Emporium and are the sole responsibility of the purchaser, due upon receipt of shipment and payable to UPS, USPS, other shipping service providers or any of their authorized agents.
We accept the following forms of payment:
- MasterCard, Visa, American Express and Discover (credit/debit cards) (A PayPal account IS NOT required to pay by card)
- PayPal eCHECK (electronic equivalent of personal check)
- PayPal Credit
- Gift Cards that are branded by either MasterCard, Visa, American Express or Discover