How do I reach Customer Service?
The best way to reach us with the fastest response time is to drop us a note at [email protected]. However, if you would prefer to leave us a voicemail please call 469-850-2935, but please understand turnaround time could be a couple of days.
How is the cost of shipping calculated?
There are a number of variables that affect the cost of shipping which are:
- Total weight of the box(s)
- Package destination distance from the Dallas-Fort Worth, Texas area
- Destination – Residential or Commercial address
- Type of product – some products require more cushioning protection than others.
Shipping soda is more expensive than one might expect because it is heavy and very fragile. For example, a 12 pack of 12oz cans weighs 10.5 pounds before packing, a single 12oz glass bottle weighs 1.5 pounds before packing and a single 20oz plastic bottle weighs 1.5 pounds before packing.
How is my soda order packed?
Depending on the sodas or beverages in your order, we use a combination of heavy-duty burst strength boxes, 1-inch foam cushioning on the bottom of the box, heavy duty bubble wrap and shipping peanuts. 6 pack and 4 pack cardboard glass bottle carriers are also used on all glass bottle orders. We also place large stickers on the exterior of our boxes such as “Caution Heavy”, “Liquid Fragile” and “Glass Fragile”. As a result, our damage claim rate is extremely low.
How do I know when my order has shipped?
Once your order has been placed and you have completed your payment, your order will be processed and packed as soon as possible, normally within two to three business days. Once your order has been marked as shipped in our system, you will be sent an email with the subject line “Note added to your (name) order from (date).” Once you open the email, it will look very similar to your initial order acknowledgement email except this second or new email will also contain the tracking number for either UPS or USPS service and the date it was shipped. Second, you should also receive an email from either UPS or USPS with the tracking number. If you have not received either of these emails that means your order hasn’t shipped yet. Check your spam or junk email folders before contacting us when attempting to locate your order tracking number information. If you use your employer’s email address, there is a very good chance you will receive little to no emails from us because of your employer’s security email spam settings; therefore, we highly recommend you use a personal email account which are available for free from many different providers. Adding us to your safe sender’s lists in your email program will also go a long way to ensure you receive order and shipping information from us. In addition, if you have created an account on our website, you can always login and check order status too.
I didn’t create an account on your website, how do I track my order?
Please see the FAQ “How do I know when my order has shipped.”
What if I have a "Rush" order? Can my order be processed quickly so I don’t have to pay for extra shipping charges?
In some cases, it can be expedited, in some cases it cannot, but the only way for us to help you is for you to communicate with us by dropping us an email at [email protected]. Otherwise, an order with UPS ground shipping or USPS priority mail looks to us like a normal, ordinary order where the buyer is not in a big hurry.
Why is shipping "expensive"?
The reality is soda is simply very heavy. Soda is made of water and we all know water is heavy. Then if the soda is bottled in glass, the weight goes up. You just cannot get around the fact that soda is heavy. We have negotiated our shipping rates as low as possible.
What shipping providers do you use?
- UPS
- US Postal Service
- We do NOT ship via FedEx, DHL or other providers
Is it safe to ship sodas and beverages? Do they ever freeze or explode?
It is very safe to ship sodas and beverages around the world because of our expert packing processes! However, in very rare cases, sodas and beverages can either freeze or be subjected to extreme heat causing the liquid to expand and “explode”. So depending on where your purchase is being shipped and the seasonal time of the year, please purchase your products when you have determined they will not be subjected to these forms of extreme temperatures. Soda Emporium nor any of its shipping partners will NOT be held accountable for acts of nature that can cause damage to soda pop such as below freezing temperatures that cause glass bottles to break or cans expand outward and leak.
How do I know if the soda I buy is Fresh?
All sodas listed on our website with the word FRESH in the title and in the detailed description means the soda is FRESH and ready for consumption. This simply means the soda has not reached or exceeded its best by taste date. If the word FRESH is missing from the title and the detailed description that means the soda has exceeded its best by taste date. However, even if a soda is not marked as FRESH does not necessarily mean one cannot consume the soda. It does mean the soda may not taste as crisp or may be a bit flat due to carbonation erosion. In some cases, we will note in the detailed description of what the exact best by taste date is on a particular product if one is supplied by the bottler.
Do you ship to APO/FPO addresses?
Absolutely! We do everything we can to get our products to the men and women serving our country abroad so they can enjoy the beverages they miss from home.
Do you ship outside of the United States?
No except for Canada.
What do I do if my purchase is damaged in shipment?
Even with our expert packing processes, damage does occur in rare circumstances. If your purchase has been damaged, please take pictures of the box, its contents and email to customer service at [email protected]. Upon receipt of the pictures, we will quickly investigate and either refund your payment or ship a replacement.
Can I cancel my order before it has shipped?
Yes, you can cancel your order before it has shipped, but there will be a 10% administrative/restocking fee based on the net price you paid for the products you purchased (not including any shipping cost). If your order has been shipped, no cancellations will be granted. To ensure the timely order cancellation request, please contact us at [email protected] to cancel your order.
Can I place an order over the phone?
Yes, you may do so, but there will be a $3 service charge per box based on the size of your order.
What do I do if my purchase does not reach its destination?
Contact either UPS or the US Postal Service first and ask them to determine if they can find your package. If they are unable to determine its whereabouts, please contact customer service at [email protected] and we will assist in the process.
What forms of payments do you accept?
We accept the following forms of payment:
- PayPal
- MasterCard, Visa, American Express and Discover (Both Credit/Debit Cards) (A PayPal account IS NOT required to pay by credit card)
- PayPal eCHECK (electronic equivalent of personal check)
- Gift Cards that are branded by either MasterCard, Visa, American Express or Discover
Do you have a physical store?
No, we do not.
Do you provide wholesale pricing?
No, we do not. We are strictly a retailer.
